Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

2024-09-26

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Published date: 26 September 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Call centre - 79512000

Location of contract

B37 7YD

Value of contract

£550,000

Procurement reference

2ee67b60-d1b3-40d8-bb68-ee555017d3dc

Published date

26 September 2024

Closing date

25 October 2024

Closing time

4pm

Contract start date

1 March 2025

Contract end date

28 February 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

What is an open procedure (above threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.