Out of Hours Call Handling Service

2024-04-27

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Published date: 24 April 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Contract summary

Industry

Office-support services - 79500000

Telephone-answering services - 79510000

Location of contract

England

Value of contract

£300,000

Procurement reference

ORBIT001-DN696561-06329887

Published date

24 April 2024

Closing date

23 May 2024

Closing time

12pm

Contract start date

31 October 2024

Contract end date

30 October 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision.

This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.