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Published date: 22 July 2024
Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Customer survey services - 79342310
England
£80,000
EMPWELL001-DN733852-32375881
22 July 2024
19 August 2024
12pm
16 September 2024
15 September 2029
Service contract
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Yes
Yes
The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM).
We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete:
• Project management, survey design, data export, sampling, and exclusions
• All Fieldwork in connection with completing the survey's
• Weighting of results, reporting, benchmarking, and key driver analysis.
The features of the regulatory survey include:
• A mixed method survey to be carried out on behalf of MBC.
• The survey could either be carried out mid-late September or on a quarterly basis throughout the year.
• Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties.
• The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC.
https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21
Follow the instructions given in the description or the more information section.
Tom Paling
Melton Borough Council
Parkside, Station Approach, Burton Street
Melton Mowbray
LE13 1GH
England
http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
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