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Published date: 18 September 2024
Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Enterprise resource planning software package - 48451000
L2 2QP
£20,000
LJMU 2411-1
18 September 2024
18 October 2024
12pm
6 January 2025
5 January 2030
Supply contract
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Yes
No
The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation.
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
Links
Additional text
Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site,
Follow the instructions given in the description or the more information section.
Procurement Services
Exchange Station
Liverpool
L2 2QP
England
PurchaseOrderQueries@ljmu.ac.uk
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