Heating, Servicing, Maintenance and Repairs

2024-05-21

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Published date: 17 May 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Contract summary

Industry

Repair and maintenance services of central heating - 50720000

Location of contract

England

Value of contract

£10,000,000

Procurement reference

CHPH001-DN713273-50060075

Published date

17 May 2024

Closing date

21 June 2024

Closing time

6am

Contract start date

1 April 2025

Contract end date

31 March 2031

Contract type

Works

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The overarching requirement of a new contractor is to provide expertise in the management of CHP heating systems. This will include a range of activities including visiting to diagnose causes however arisen and provide recommendations and solutions to ensure customers are not left without full services. Also taking ownership to liaise with manufacturers and suppliers to resolve warranty defects without the need for CHP to be involved.

It is a key requirement that the contractor is acting with the eyes of CHP in all casework to prioritise the customer solution and undertake remedial action wherever possible.

The services required by the contract, include but are not restricted to:
- Domestic Gas and Non-Gas Appliance Servicing
- Commercial Plant Room Servicing
- Domestic Heating Repairs
- Commercial Heating Repairs
- Renewable System Servicing and Repairs
- Pump Servicing and Maintenance
- Servicing And Maintenance of Solar Panel installations and equipment

More information

Additional text: Bidders are required to submit bids via the ProContract e-tendering portal.

Please see tender documents below for further details which are on the ProContract portal:
https://procontract.due-north.com/Advert/Index?advertId=88f6da69-3614-ef11-812b-005056b64545

The project reference is DN713273

If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.