Bi-Borough Registrars Service Improvements

2024-03-06

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Published date: 6 March 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Contract summary

Industry

Software package and information systems - 48000000

Location of contract

SW1E 6QP

Value of contract

£475,000

Procurement reference

tender_390957/1321443

Published date

6 March 2024

Closing date

3 April 2024

Closing time

12pm

Contract start date

14 May 2024

Contract end date

13 May 2027

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

Westminster City Council and The Royal Borough of Kensington and Chelsea are looking for a supplier to make improvements to the current Registrars Booking System, this would enable individuals booking ceremonies to have a smoother customer experience than is currently given through the website. A new booking solution would also include a facility that allow the service to better understand customer behaviour and requests so that the service can adapt to meet demand.