Out of Hours Call Handling Telecare Alarm Monitoring Services

2025-02-24

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Published date: 24 February 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Call centre - 79512000

Location of contract

East of England

Value of contract

£350,000

Procurement reference

BIP927645767

Published date

24 February 2025

Closing date

25 March 2025

Closing time

12pm

Contract start date

1 August 2025

Contract end date

31 July 2028

Contract type

Service contract

Procedure type

Open procedure

What is an open procedure?

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.