PAN3048 - Emergency Repairs Call Handling Service

2024-06-10

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Published date: 10 June 2024

Last edited date: 10 June 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Real estate services - 70000000

Location of contract

England

Value of contract

£300,000

Procurement reference

LEICSCITY02-DN706800-41806965

Published date

10 June 2024

Closing date

11 July 2024

Closing time

12pm

Contract start date

1 December 2024

Contract end date

30 November 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

What is an open procedure (above threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Leicester City Council invites Tenders for the provision of Emergency Repairs Call Handling Service.

This is a competitive procurement conducted in accordance with Regulation 27 the 'Open Procedure' under the Public Contracts Regulations 2015.

The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures.
Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative.
The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years. We anticipate awarding to a single Service Provider.

Tender documents can be viewed at the following:
https://procontract.due-north.com/Procurer/Advert/View?advertId=054d2252-2427-ef11-812c-005056b64545&fromAdvertEvent=True