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| Short description Enterprise Service Management - OPW Cloud based enterprise-class software solution. Detailed description The Office of Public Works (OPW) requires a cloud-based enterprise-class software solution to assist its ICT support teams to deliver services to end users. These services include reactive Helpdesk support, call tracking workflows, call escalation, management reporting, knowledge management, self-service portal. An enhanced user experience through a well designed and user friendly interface. Type of Contract: Services | Contracting authority Office of Public Works (OPW) Jonathan Swift Street Co. Meath, C15 NX36 Trim Ireland View profile | Contact Ciaran Murtagh https://www.gov.ie/en/organisation/office-of-public-works/ | |
| Response deadline
(Irish time)
07-04-2023 13:00 | Currency EUR | ||
| Main CPV code 72253000-3 Helpdesk and support services | |||
| CPV codes 72000000-5 IT services: consulting, software development, Internet and support 72212000-4 Programming services of application software 72212513-8 Modem software development services 72212517-6 IT software development services 72212610-8 Database software development services 72212630-4 Minicomputer operating system software development services 72212640-7 Microcomputer operating system software development services 72212650-0 Personal computer (PC) operating system software development services 72212771-4 General utility software development services 72212780-0 System, storage and content management software development services 72212900-8 Miscellaneous software development services and computer systems 72212981-9 Compiling software development services 72222300-0 Information technology services 72230000-6 Custom software development services 72250000-2 System and support services 72253100-4 Helpdesk services 72260000-5 Software-related services 72261000-2 Software support services 72262000-9 Software development services 72263000-6 Software implementation services 72265000-0 Software configuration services 72268000-1 Software supply services 72320000-4 Database services 72416000-9 Application service providers 72500000-0 Computer-related services 72510000-3 Computer-related management services 79980000-7 Subscription services 79990000-0 Miscellaneous business-related services | |||
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