Employee Engagement Surveys, Diagnostics HR Mentorship Support at West London Waste Authority

Published date: 7 February 2025

Contract summary

Industry

Marketing management consultancy services - 79413000

Human resources management consultancy services - 79414000

Location of contract

United Kingdom

Procurement reference

WLWA/SS022/2025

Published date

7 February 2025

Closing date

21 February 2025

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Market Brief: Employee Engagement Surveys, Diagnostics, and HR Mentorship Support West London Waste Authority (WLWA).

West London Waste Authority (WLWA) is responsible for sustainable waste management across six London boroughs: Brent, Ealing, Harrow, Hillingdon, Hounslow, and Richmond upon Thames. We are committed to fostering a high-performance, inclusive, and engaged workforce and are seeking expressions of interest from expert providers in employee engagement solutions.
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WLWA is seeking a strategic partner to deliver a comprehensive three-year employee engagement programme that includes:

-Annual Engagement Surveys - Focused on eNPS, the 9 Habits of Trust, and WLWA values (Leadership, Empowerment, Agility, and Partnership).
-360-Degree Feedback - Leadership and manager development with tailored coaching support.
-Borough-Level Insights - Comparative engagement analysis across multiple locations.
-Pulse Surveys & Real-Time Analytics - Agile, data-driven decision-making via quarterly pulse surveys.
-HR Mentorship & Strategic Support - Expert coaching and training for leadership & HR teams.
-Data-Driven Insights & Reporting - Standardised KPIs for benchmarking and actionable reporting.

Who Should Express Interest?

We are interested in speaking with experienced providers who can:
-Design and implement large-scale employee engagement surveys.
-Use industry-leading technology platforms to ensure high response rates and robust analytics.
-Offer expert HR mentorship to turn survey results into meaningful actions.
-Demonstrate a strong track record of working with public sector organisations or multi-location teams.
-Ensure full GDPR compliance with secure data handling and reporting.

Next Steps

Contact: Emma Lippiatt | emmalippiatt@westlondonwaste.gov.uk
If you are interested in exploring this opportunity, please get in touch for the specification to quote.

***Please note this will not be an advertised opportunity as the procurement over the 3 years duration, would be considered a low value procurement and would follow a Request For Quotation process (RFQ)***

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Address

Unit 6
WEST DRAYTON
UB77PN
England

Email

emmalippiatt@westlondonwaste.gov.uk

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