Contact Centre Telephony Solution (662-AHL)

2025-01-30

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Published date: 30 January 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Telecommunications equipment and supplies - 32500000

Communication and multimedia software package - 48500000

Telecommunications services - 64200000

Location of contract

BS20 7AW

Value of contract

£400,000 to £600,000

Procurement reference

IT-325-185-SYSTEM 00000185

Published date

30 January 2025

Closing date

4 March 2025

Closing time

12pm

Contract start date

1 July 2025

Contract end date

28 February 2029

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

What is a restricted procedure (above threshold)?

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.

This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender.

The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.

AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.

More information

Links: https://in-tendhost.co.uk/alliancehomes/aspx/

Additional information on how to apply for this contract
Additional text: Is a Recurrent Procurement Type? : Yes