Digital Customer Experience Strategy Partner

Published date: 19 December 2024

Last edited date: 19 December 2024

Contract summary

Industry

Information systems or technology strategic review and planning services - 72222000

Location of contract

M13 9PL

Value of contract

£0.01 to £200,000

Procurement reference

IT-516-202-2025-3095-DCESP-VP-MW

Published date

19 December 2024

Closing date

17 January 2025

Closing time

12pm

Contract start date

1 March 2025

Contract end date

30 June 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni.

We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation.

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More information

Links

https://in-tendhost.co.uk/manchesteruniversity/aspx/

Additional information on how to apply for this contract

Additional text

Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home

Is a Recurrent Procurement Type? : No

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Mark Worrall

Address

Manchester
Manchester
Manchester
M13 9PL
United Kingdom

Telephone

-

Email

mark.worrall@manchester.ac.uk

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