信息详情信息详情所属地区： --
所属机构： --
|
Published date: 20 February 2025 Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Watch this notice
Print this notice
Closing: 26 March 2025, 10am
Contract summaryIndustryTelecommunications services - 64200000 Location of contractYorkshire and the Humber Value of contract£0 Procurement referenceMT233863 Published date20 February 2025 Closing date26 March 2025 Closing time10am Contract start date1 May 2025 Contract end date30 April 2032 Contract typeService contract Procedure typeOpen procedure
What is an open procedure?
Any interested supplier may submit a tender in response to an opportunity notice. Contract is suitable for SMEs?Yes Contract is suitable for VCSEs?No DescriptionLeeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents. More information
How to applyFollow the instructions given in the description or the more information section. About the buyerContact nameHelen Thompkins AddressThe Tannery, 91 Kirstall Road Telephone+44 1133861000 WebsiteIs there anything wrong with this page? |
本网站为您提供准确和及时的招投标信息，但招投标信息存在着变更的可能，请您务必在交易前向招标代理机构或招标人咨询投标详细要求，有关招标的具体要求及情况以招标代理机构或招标人的解释为准。
如果您对这篇招标信息有任何补充或修改建议，请告知我们。
上一篇：
Public Sector Non-Residential Construction Works Services Framework
下一篇：
London and Quadrant Housing Trust - Aftercare, Disrepair and Reactive Repairs Dynamic Purchasing System (DPS)猜你喜欢
