Direct Payment Monitoring Tool

Published date: 14 February 2025

Contract summary

Industry

Financial and insurance services - 66000000

Data services - 72300000

Location of contract

East of England

Procurement reference

CO0590

Published date

14 February 2025

Closing date

10 March 2025

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

Essex County Council (ECC) are seeking a software solution that utilises the open banking technology to make monitoring of Direct Payments within dedicated bank accounts easier for the Direct Payment Recipient and ECC. ECC currently make Direct payments to around 3000 people each month. The Direct Payment (in line with the Care Act (2014) is a payment to allow the person to commission their own care and support. Of these 3000 Direct Payments (DP) there are 1,000 people who receive the funds into a bank account. ECC's DP agreement sets out that this must be a dedicated account for their direct payment only (i.e. no other payments are made into this account). As well as having a statutory duty to ensure people have their unmet assessed needs met under the Care Act (2014), ECC has a fiduciary duty to proportionately monitor these accounts to ensure the funds are being used to meet the need and not being misappropriated. This process is currently very manual and relies on DP recipients sending ECC's monitoring team copies of bank statements. This is very time consuming and inefficient, thus a new solution is required.

A pilot is planned to enable ECC's DP Monitoring Team to have easier access to the data they need to review individual dedicated bank accounts that hold people's Direct Payment (DP). This will initially be commissioned as a test and learn with a small sample of approximately 30 - 50 accounts to test the benefits of the approach for 6 months. If successful, ECC may look to introduce this technology with over 1000 dedicated bank accounts currently held by DP recipients following a further procurement.
The following requirements are necessary:
• A process that allows people to consent to ECC having access to reports of transactions taking place in their bank account.
• The technology should enable access to information held on the dedicated bank accounts for the purpose of proportionate reviews.
• The system should be able to clearly identify credits going in such as funds from ECC and the DP recipient's assessed charge contribution to the account
• The system should also be able to identify credits paid out to agencies or Personal Assistants employed to give care and support as per the support plan outcomes
• The system should be able to provide exception reporting to ECC when for example
o cash withdrawals take place
o Payments for utilities, groceries or gambling take place
o The recipients expected assessed charge is not paid in to the account
o No payments have been made out of the account
• The banking system should be able to drill down were necessary to identify payments going out, to whom, the amount using identifiable data and not just a reference number
• The data must be stored securely within the UK or EU meeting ISO 27001/Cyber Essentials Plus
• Personal data should be psuedonomysed to increase data security

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More information

Links

https://forms.office.com/Pages/ResponsePage.aspx?id=TzK0qFwVFUKg8X7YzJqZL8-SJGT0amlCn09Ud0NpBQxUMjBTWDJOSkZLWE9ZTlE4TU9JUVI0MVlLTC4u

Feasibility study

Please see the linked Microsoft Form which contains an Early Market Engagement Questionnaire for this requirement.

Interested parties can provide responses to all or some of the questions. Please feel free to provide additional information regarding services offered which you think the Council would find useful in relation to this exercise.

Interested Parties should note that any responses received during this exercise will be treated as confidential information and it is the intention of the Council not to share this information with any third parties.

Thank you very much for your interest and participation.

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

George Knight

Address

County Hall
Market Road
CHELMSFORD
CM1 1QH
England

Email

George.Knight@essex.gov.uk

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