HPE support and maintenance agreements

Published date: 5 February 2025

Contract summary

Industry

Information systems and servers - 48800000

Servers - 48820000

Network servers - 48821000

Location of contract

B69 3DB

Value of contract

£0

Procurement reference

IT-230-9067-ICT1023

Published date

5 February 2025

Closing date

20 February 2025

Closing time

11:59pm

Contract start date

1 April 2025

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

---

Description

ICT Services of Sandwell Metropolitan Borough Council wishes to extend four HPE support and maintenance agreements which are due to expire on the 31st March 2025.
To maintain service provision, ICT Services are now inviting HPE resellers to submit a renewal quotation for period 1st April 2025 to 31st March 2026.

Existing Service Agreement details:
If you are interested in submitting a quotation, please send a project correspondence to the portal to request the agreement ID's and serial numbers document.
Below is a summary of the four agreements (in the format Document ID, Number of servers, Product):
1, 1 , 843374-425
2, 2, 843374-425
3, 3, 843374-425
4, 24, 755258-B21

The level of cover being requested is: HPE Tech Care Essential SVC to include onsite engineering support, replacement parts, technical support and general technical guidance.

Key points to take into consideration when completing the tender response.
o It is a key requirement that the support and maintenance agreement is backed to HPE and that ICT Services can continue to raise incidents and service requests directly with HPE in full for each service agreement.
Any proposals not utilising direct HPE support will be rejected.

Q. Is the hardware and software support in your proposal backed directly to HPE? [YES|NO]
o Please provide one single quotation covering all four agreements.
o Each quotation needs to be linked to the correct HPE agreement number and sub-total for that quotation with a final total covering all four agreements.
o We do not want to consolidate all four agreements into a new single agreement ID for logistical reasons.

---

More information

Links

https://in-tendhost.co.uk/sandwellmbc/aspx/

Additional information on how to apply for this contract

Additional text

Please submit a project correspondence requesting the agreement IDs and serial number documents.
All quotes will need to be submitted on the In-Tend portal.

Is a Recurrent Procurement Type? : No

---

How to apply

Follow the instructions given in the description or the more information section.

---

About the buyer

Contact name

Balbir Bhogal

Address

Freeth Street
Oldbury
West Midlands
B69 3DB
United Kingdom

Telephone

0121 569 6000

Email

balbir_bhogal@sandwell.gov.uk

---

Share this notice

Is there anything wrong with this page?