L24084-Q-JJ - Online Service Quality Monitoring Tool

Published date: 8 January 2025

Last edited date: 8 January 2025

Contract summary

Industry

IT software package - 48517000

IT software development services - 72212517

Location of contract

LU2 9LY

Value of contract

£0

Procurement reference

IT-373-915-£25k

Published date

8 January 2025

Closing date

23 January 2025

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires.
The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors
For further details please see tender documentation.

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More information

Links

https://in-tendhost.co.uk/LLAOL/aspx/

Additional information on how to apply for this contract

Additional text

Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references.

Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector.

To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at:

https://in-tendhost.co.uk/llaol

All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual.

During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom.



Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button.

Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions.

We accept no liability if you have not expressed an interest in the tender.


Is a Recurrent Procurement Type? : No

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Jessica Janes

Address

Airport Way
Luton
Bedfordshire
LU2 9LY
United Kingdom

Telephone

01582 395 579

Email

jessica.janes@ltn.aero

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