Tenant Satisfaction Measures - Perception Surveys

2025-02-21

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Published date: 21 February 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Data collection and collation services - 72314000

Market and economic research; polling and statistics - 79300000

Customer satisfaction survey - 79342311

Location of contract

BA2 1EP

Value of contract

£100,000 to £140,000

Procurement reference

IT-197-387-CURO - 00000387

Published date

21 February 2025

Closing date

14 March 2025

Closing time

4pm

Contract start date

19 May 2025

Contract end date

19 May 2027

Contract type

Service contract

Procedure type

Open procedure (below threshold)

What is an open procedure (below threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

Curo are inviting bids for a single contractor to carry out tenant perception surveys as part of Curo's regulatory requirements under the Tenant Satisfaction Measures (TSM).

Curo is a registered provider of social housing and as such the successful contractor shall have experience of working with social housing clients, in addition to having robust knowledge of the TSM requirements under the Transparency, Influence and Associability Standard.

This contract shall be let on an initial term of two (2) years with an optional one (1) year extension.

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Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.

Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.

Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on `My Tenders`). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the `Publish Email` address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents.

Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'Submit Return' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted.

System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in `Help` section).

Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

More information

Links: https://in-tendhost.co.uk/curo/aspx/

Additional information on how to apply for this contract
Additional text: Is a Recurrent Procurement Type? : No